Number Masking is used to provide communication between buyers, sellers, delivery service staff, drivers and many more with customers without exposing their phone numbers. For example, the sender calls a number, 777-777-7777. OPTIMIZATION – by using number masking there is no need for an operator whose job it is to manually connect parties. At its simplest, a masked number is a telephone number that’s used in place of your actual number. This solution allows you to connect two parties without revealing either party’s phone number.

Infobip IP Core receives the call from Bob and makes a request to the company’s platform on what to do with this call. People have concerns about giving personal information away, and their phone numbers are at the top of the list. Masked Phone Numbers with C# and ASP.NET MVC - Twilio This helps in protecting the customer’s privacy and to prevent misuse of sensitive data. Phone number masking feature allows the delivery agent to reach the customer over a call in case they need to without having access to their phone number. Exotel is one of Southeast Asia’s largest cloud telephony companies. Call masking helps the person delivering the product send updates. Usually, this is only while the two parties are connecting.

Doctors and physicians often make it possible for their patients to contact them directly. For example, if the rider leaves an item in the driver’s car. There are even government websites devoted to helping the victims of identity theft and scams. You can use the masked number over and over again by the masking party as they’re needed. Exotel pings your server with the driver’s/ executive’s details. Get in touch with our experts, today. This is enables companies to safeguard customer privacy and be compliant with the PDPA and other similar laws. [1] X Research sourceStep 2, Dial the phone number of the person you are calling. This is why people are reluctant to share it freely and need assurance that the number will be kept private and secure and rightfully so! These cookies are used to collect information about how you interact with our website and allow us to remember you. For more information please read our Privacy Notice, hackers can use JUST your mobile phone number, Forward the call to a Taxi driver and change Bob’s caller ID, Play Bob an Audio file – e.g.

Exotel's API documentation and implementation process is extremely simple and easy to follow. We are a trusted partner in expanding business messaging, bringing new revenue and building enterprise relationships with top-notch customer experience.

This website stores cookies on your computer. So, businesses can provide direct communication without the need for an outside operator.

People value their privacy and anonymity more and more, despite the fact that we’re living in the social media era where we let people peek at our lives – but this happens on our terms, we choose what to share with the world. Bob is looking for a cab. Again, they’re used to protect the identity and information of both parties that use it. Implement masked numbers just like Uber and AirBnb with Twilio, C#, and ASP.NET. Exotel's APIs are very clearly defined. By subscribing, you consent to receive email marketing communications from INFOBIP. And, it eliminates the need to share personal contact details. Bob calls a number (DID) that the taxi company promotes. It uses a temporary phone number for each party, allowing them to communicate privately during a given time. Number masking helps drivers and passengers call each other to arrange rides without sharing a personal number. ● 65% of people are more confident in a company if the business adopts phone number masking solutions. It is ideal for businesses that share customer information with 3rd parties, allowing direct communication without the need for an external operator or the need to share sensitive contact details. For a company that needs to deal with sensitive information such as people’s mobile numbers, be it cab aggregators (taxi services), e-commerce platforms, e-booking/rental agencies, various government and non-government organizations that need to have safe and anonymous calls, dating sites, it is not an option to have a number masking solution, it is the key to having a modern functioning business. What’s more, if they get disconnected, they can even call this number back and get the original sender. Connect your customers to drivers, delivery personnel or vendors, without revealing their phone numbers. This solution allows you to connect two … Based on the TAXI company platform setup the driver can call Bob back and inform him for example that he will be 20 minutes late. PRIVACY AND SECURITY – personal numbers of both parties are masked, giving them anonymity and creating a secure environment without a disturbance in communication. On the other hand, masked numbers are only good for a limited time. Subscribe to our newsletter to keep your marketing on the cutting edge.

Instead of connecting two people directly, a bridge is used to connect them and safeguard their private information. In the image below you can see the Number masking architecture. A mobile phone number could easily help hackers break into a bank account, email, social profile and more.

It’s also important to prevent conversations from going off the platform. We used to use a traditional PBX system before. Real-world Insights, events and case studies to learn and adapt to your needs. Amplify your customer’s digital transformation journey with Infobip. Create experiences customers value to securely engage, convert, support and retain them. Free Demo. This forwards the call to the recipient at 666-666-6666. Address the growing need for anonymity and privacy with Number Masking. If you’re thinking call masking might not be necessary, think again. Call masking helps ecommerce businesses protect customer and business phone numbers. Using Code: Determine your phone's block code. The number masking feature has been a very worthy addition to making our customer experience even better. For example, the sender calls a number, 777-777-7777. These threats aren’t imaginary as hackers can use JUST your mobile phone number to easily break into your bank account, email, social profiles and more. or if any other way? It’s crucial to use number masking for lead tracking and prevent conversations to move out of the platform. You have the right to withdraw your consent at any time using the unsubscribe link provided in all INFOBIP’s email communications. ISO 27001:2013 certified information security management system, Gain competitive advantage from patented products, Best success rates, voice quality and reduced latency, Grow at will, expand without worrying about infrastructure, Best in class uptimes of 99.94% including operator uptimes, 18×7 customer support via phone, email and Twitter. Number masking is actually helping companies build customer trust and confidence. Our tech team could integrate them in no time. Call masking helps protect the physician without compromising his or her security. Apr 12 2017 4:16 PM. This adds to the safety of the passenger when traveling. Routee’s easy to use API powered by one of the world leaders in connected technology. Number Masking helps buyers, sellers, delivery staff, and drivers communicate with customers. Brought to you by: Embed analytics and dashboards right inside your app with a JS SDK. Somehow we need to mask, or hide, the phone number on both ends. The driver receives a call with caller ID 63329996600 and talks to Bob. Call masking helps protect both the customer and the business from fraudulent and dangerous threats. This is done over the company’s API that they have exposed to Infobip. There are many threats in giving out your mobile phone number with unwarranted spam calls, scams and identity theft being the most known.

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