unifi controller startup failed windows server 2012

Posted on October 8th, 2020

I know this won't help, but this is why I prefer the cloud key vs the software controller install. Unifi controller fails to start. The official guide from Ubiquiti can be found here in the link below. I am at wits end, I brought my personal Ubiquiti AP in to the office to demonstrate this is what I believe we need to upgrade to, but I cannot get the UniFi controller to work correctly on a Windows 2012 server. Here are the steps to run UniFi Controller as a Windows Service: Make sure UniFi is not running. This person is a verified professional. If you just installed the UniFi controller, make sure to open it once by using the icon on the desktop or within the start menu. Better to prepare just in case. Once it came back up from doing the software upgrade BOOM, there was my AP! Yes, they are on the same subnet, but no I didn't put a DNS record in to point to that box. The Cloud Key should now be able to run the Controller.

See examples below: The logging in the web UI will not show up for auto-backup, only when manually attempting and failing to create a backup. For more instructions on how to repair a database see our article here. You need to add a record for unifi to point to that server. There can be a few other issues as well. Make sure to meet system requirements before you begin. Solution: Our UniFi - How to Remove (Prune) Older Data and Adjust Mongo Database Size article includes instructions and a script for database cleanup and reduction. If the issue is persistent on both, move on to the next step. Uninstall it. This is on WS2K12R2, with 5.2.9. At home, I had the software running on a Win10 box and I remember having to deal with FW issues to get it working there, and I believe this is what's going on here. I had a silent failure for a little while. Finally got it booting. Press question mark to learn the rest of the keyboard shortcuts.

No need to allow it outbound since you are doing it inbound. After clicking on a Controller in the main list, the Sites Overview panel will pop out with the different possibilities. The error that the Controller produces when it can't create a backup file can vary depending on the observed location of logging. Close any instances of the UniFi software on the computer. Check this file to ensure it has proper permissions. Database corruption will cause MongoDB to deliver errors when trying to read corrupt or invalid entries. ), and you want the ability to revert back to a previous snapshot just in case. Thanks for the write-up. Select Protector > Add to open the Add Protector window: . UniFi 2.4.6 appears to install 64-bit Java 7r21. UniFi 2.4.6 appears to install 64-bit Java 7r21. I saw a SW upgrade was available for the controller so I did that too. When selecting hostname or IP of Controller, a direct connection is used. Alternatively, you can download and host the UniFi Network Controller yourself on a local device or a server. Consider setting a DNS alias to point to your server.Did you try factory resetting the AP? By default, the AP look for a host called unifi. Troubleshooting At some point along the way that stopped working. There are three options available when launching the Controller from the UniFi Cloud Access Portal. Great writeup. If you still have database issues please contact Ubiquiti Support. Then I connected my AP's, it connected and I setup WiFi. The next thing you're going to hit is if you install 32 Bit Java you'll lose the ability to do cloud management. Finally, restart the UniFi service: service unifi start. Before leaving for Thanksgiving I set a CNAME in the DNS pointing to the FQDN of my server but that didn't seem to help. by


If you care about that let me know and I'll send you a HowTo on how to get it working again. Now if I could figure out why Firefox wont open the cloud controller recently, everything would be wonderful. When selecting hostname or IP of Controller, a direct connection is used. I did a hard reset on the AP and it is pulling a DHCP address and I can ping it from the server, but when I go to set it up, under "Devices" it never shows up, just says "No Devices Found". Was following a thread that recommended both in/out for 2012 server. No need to uninstall and reinstall service. I was getting that error when I was first setting this up, and I found that getting the latest Java (1.8U121) and adding "C:\Program Files (x86)\Java\jre1.8.0_121\bin" to the PATH variable cleared this up. All Rights Reserved © 2020 LazyJeff, LLC. Outbound why?

Yes I have :), and the UniFi Controller itself is working fine; but I'm unable to start it as a service :(, New comments cannot be posted and votes cannot be cast. SSH to the AP and do a manual set-inform to tell it where the controller is. Did you make sure you had the 64-bit java installed? ), and you want the ability to revert back to a previous snapshot just in case.
This article provides steps on how to troubleshoot and solve issues resulting in an error that appears when manually creating a backup file from the Maintenance section of the UniFi Network Controller.

It should be an owner and a group of unifi:unifi for Linux/Cloud Key users. This console can be found under Developer Tools (Ctrl + Shift + J on Windows or Linux/Cmd + Opt + J on macOS). To fetch more logging a single log must first populate the buffer. So I believe the DNS issue fixed it. Ok no problem, lets go to google and look for a solution. Ok, gonna start fiddling with the modem. Windows Server 2012 General https: ... Sign in to vote. I'm sorry, I meant inbound and outbound, I'm editing it to fix that. The most common user created file is the config.gateway.json. This guide will walk you through setting up the Ubiquiti UniFi Controller to run as a Windows service on Windows Server 2012 R2. Verify your account After that I recreated the UniFi service by using the following commands: Unfortunately, when I try to start the service, I get the error as seen on the image, any ideas? Got the internet connected. In most cases, this will be the issue that prevents the Controller from creating a backup. How can we configure it to automatically re... q: Suddenly (12 magical months to the day after deploying the customer's CA structure on Windows Server 2008 R2) their issued certificat... q: The customer called about new Avaya phones that will only display “Waiting for LLDP” which apparently means they cannot lease an IP from ... Issue: We had a System running Server 2008 and when it would boot it would hang with "Applying User Settings". To see the logs that are printed to the server.log file on the Controller, navigate to Insights > Controller Logs. Reinstall the service. On the General tab, in the Service to protect field, select the UniFi Controller windows service.

Invalid permissions on user created files can cause issues when trying to back up as well.

Script to run SSH command on wireless devices, Another Unifi thread... (Everything works fine, except Kindle Fire's). LazyJeff LLC is an IT Company with GIAC GCWN, MCSE Sec+ and Small Business Specialist certifications focusing on Small Businesses in the St Louis and Southern Illinois Areas. No internet detected.

I've made sure there are inboud and outbound rules set for TCP 8080, 8880, 8443, and UDP 3478 per multiple discussions I found online. Some of the steps in this article can also help solve issues such as the Controller not creating auto-backup files at the time they are scheduled. I changed nothing else in the firewall from what I had mentioned previously. If you followed Ubiquiti's published installation How To then you need 32 bit java installed to Run As a Service. Here are the steps to run UniFi Controller as a Windows Service: Small Business Server 2003, Event ID: 10154, Source: WinRM, Type: Warning The WinRM service failed to create the following SPNs: WSMAN/hos... Q: Notepad++ is great for viewing log files but the prompt that file has been updated gets old. Does it show your old controller address at home? Running on a Windows Server 2012 R2, and updated the UniFi Controller version. Click on the green circle to see details of the UniFi Controller service: To start monitoring UniFi Controller, choose Protector > Start "UniFi Controller". As it's been stated a couple times already, you need to have the 32- and 64-bit versions of Java installed. Uninstall the service and the controller. Navigate to Settings > Maintenance > Services to adjust the system logging level if more output is needed to diagnose the issue. Chrome is Ubiquiti's preferred browser. Ubiquiti UniFi Controller as a Service in windows and connect to Cloud Access? Uninstall all versions of Java. It's a Java issue. I checked for port conflicts, re-installed Unifi/Java, disabled antivirus/firewall and i have enough HDD space. And it worked before I updated my UniFi Controller version :(, If there's any chance another copy is running or crashed it may be holding open the port. I was running a Ubiquiti UniFi Controller version 5.8.24, I decided to uninstall it I then downloaded a newer version of the Ubiquiti UniFi Controller being version

Try creating the backup on both types of connections if possible. Java 32/64 1.8.0_201 Got my phone connected, great! First startup, boot failed. 1st response here lays out the steps. We just installed Unifi 2.4.6 on 64-bit Windows Server 2012 R2. I wanted to expand on the guide to help make the process a little bit easier to understand and also add the visual aspect of it for everyone. I use a Toshiba Satellite Pro U400-13I, Windows 7 Ultimate 32-bit full updated and Unifi/Java latest versions. That worked after I killed the Java process and relaunched. Hello. Database Corruption. To protect the UniFi Controller Windows Service with Service Protector: Download and install Service Protector, if necessary.. Start Service Protector. Reinstall the latest version of Java. The UniFi Controller windows service may be running but it is not yet being protected by Service Protector. 3. Press J to jump to the feed. SOLUTION: 1.)

I've fought this before. If the issue is persistent on both, move on to the next step. Screwing up your server doesn't take the whole network down, but it sure kills a whole afternoon.

685 Third Ave. 27th Floor New York, NY 10017, Visit our worldwide community of Ubiquiti experts for more answers, Ubiquiti Networks Support and Help Center. It's running fine as an application, but on a server you are better off when running it as a service.

cd (cd %userprofile%/Ubiquiti Unifi will usually do the trick, including the quote marks), Start the service: net start Unifi Controller. https://community.ui.com/questions/38a7e111-1f0a-4937-bbcd-538ef83e1e49. How to Repair a Database on Debian-based Linux. https://community.ubnt.com/t5/UniFi-Wireless/UniFi-data-db-journal-folder-is-getting-HUGE-How-to-stop-this/td-p/661049, I have about 15GB left on disk, should be enough right? Don't forget to make exceptions in the Windows Firewall for C:\Program Files (x86)\Java\jre7\bin\java.exe - that's the process listening on :8443 for the Web site. I can't help, but for future upgrades, just stop the service, upgrade, then start the service.

on Try to start it as an application, there's an error it's trying to pop up but you can't see it.
As I previously mentioned I had factory reset the AP, so that wasn't the issue. After a bit I was able to ping that from the AP.

It will be called UniFi Controller.. Stop the UniFi service. I'd try a reboot before other stuff.

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